Refund policy
At HOSFU, we want you to feel confident with your purchase. Please read our refund and return policy carefully before placing an order.
30-Day Return Policy
We accept return requests within 30 days of delivery.
To be eligible for a return, the item must be:
- Unused
- In its original condition
- In the original packaging
- Complete with all accessories, manuals, and included items
For hygiene and safety reasons, we cannot accept returns on items that have been used, damaged, or are missing original components.
How to Request a Return
To start a return, please contact us at:
Please include:
- Your order number
- Your full name
- The email used to place the order
- Reason for return
- Photos or videos if the item arrived damaged or defective
Our support team will review your request and provide return instructions if your return is approved.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include photos or videos showing the issue. Once verified, we will offer a suitable solution, which may include a replacement, refund, or store credit.
Non-Returnable Items
We cannot accept returns for:
- Used products
- Items without original packaging
- Items damaged due to misuse
- Items returned without prior approval
- Final sale or promotional items, if clearly marked as non-returnable
Refund Processing
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible at:
If your order has already been processed or shipped, we may not be able to cancel it.